How to Send Order Notifications to Slack Using Shopify Flow

For ecommerce sites run on Shopify, quickly checking and responding to new orders is essential. This guide explains how to use Shopify Flow to automate order notifications to Slack. With this setup, a notification is sent to the person in charge in real time every time an order comes in, helping improve operational efficiency.

What Is Shopify Flow

Shopify Flow is an automation tool provided by Shopify that helps streamline various tasks involved in running an online store. It's mainly used to automate everyday tasks such as inventory management, order processing, and customer support.

It was originally available only on the Shopify Plus plan, but a 2023 update made it available starting from the Basic plan as well.

The blog post below covers Shopify Flow in detail. Please use it as a reference.

Is Shopify Flow Free? A Complete Guide From Benefits and Drawbacks to Use Cases and Setup
Shopify Flow is free to use starting on the Basic plan. This article covers 9 real-world examples — including task automation, membership tier systems, and purchase restrictions — along with detailed setup steps, benefits, and drawbacks.
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How to Send Order Notifications to Slack

Output

With the setup described in this section, a notification will be sent to a Slack channel of your choice whenever an order is placed.

Step 1. Connect Flow and Slack

First, connect Flow and Slack.

(1) Go to Flow and click "Create workflow"

(2) For the action, select "Send Slack message"

(3) In the "Send Slack message" settings, click "Install" inside the error section

(4) You'll be asked to grant access to Slack, so click "Allow"

Step 2. Add FlowBot to the Channel You Want to Send Order Notifications To

Next, add the "FlowBot" app to the Slack channel you want to send order notifications to.

(1) Open Slack and open the channel you want to send order notifications to

(2) Click the "..." menu in the top right of the channel

(3) Click "Edit settings"

(4) In the popup that appears, click the "Integrations" tab

(5) Click "Add an App"

(6) Select the app named "FlowBot"

Step 3. Get the Channel ID

Next, get the ID of the channel you want to send order notifications to.

(1) In the popup shown in Step 2, click the "Channel details" tab

(2) Copy the "Channel ID" at the bottom of the popup

Step 4. Create the Workflow

Finally, create a workflow that sends a Slack notification whenever an order comes in.

(1) Return to the workflow creation screen opened in Step 1

(2) For the trigger, select "Order created"

(3) For the action, select "Send Slack message"

(4) In "Channel, or member id", enter the channel ID you copied in Step 3

(5) In "Message", enter the message content you want to send (see the sample message for reference)

Sample Message

🎉 A new order has come in! Please check the details.

{% assign jst_hour = order.createdAt | date: "%-H" | plus: 9 %} {% assign day_adjust = 0 %} {% if jst_hour >= 24 %}

{% assign jst_hour = jst_hour | minus: 24 %}

{% assign day_adjust = 1 %}

{% endif %} {% if day_adjust == 1 %}

{% assign jst_date = order.createdAt | date: "%Y-%m-%d" | date: "%s" | plus: 86400 | date: "%Y-%m-%d" %}

{% else %}

{% assign jst_date = order.createdAt | date: "%Y-%m-%d" %}

{% endif %} [Order Date/Time] {{ jst_date }} {{ jst_hour }}:{{ order.createdAt | date: "%M:%S" }} [Order Number] {{order.name}}

[Name] {{order.customer.lastName}} {{order.customer.firstName}}

[Items]

{% for lineItems_item in order.lineItems %}

・ {{lineItems_item.name}} x {{lineItems_item.quantity}}

{% endfor %}

[Total Amount] {{ order.totalPriceSet.shopMoney.amount | floor }} {{ order.totalPriceSet.shopMoney.currencyCode }}

[Tags] {% for tags_item in order.tags %}

・ {{tags_item}}

{% endfor %}

[URL] {% assign order_id = order.id | remove: "gid://shopify/Order/" %}https://admin.shopify.com/store/★enter your store ID here★/orders/{{ order_id }}

Summary

With the setup above, you can automatically send Slack notifications for new orders placed through Shopify.

This automation offers the following benefits:

1. Prevents missed orders
2. Enables fast order confirmation and processing
3. Shares information with the whole team in real time
4. Cuts down on manual checking by staff

After setting this up, it's a good idea to place a test order to confirm the notification arrives correctly. You can also customize the notification message content as needed.

Finally, the blog post below explains how to use Shopify Flow to enforce a "one per customer" purchase limit. Please use it as a reference.

How to Limit Purchases to One Item Per Customer on Shopify | One-Per-Person Purchase Limits
This article introduces a way to restrict purchases so that each customer can only buy one unit, once, rather than just limiting quantity per order.