The packing slip is one of the important touchpoints with your customers. However, Shopify's standard packing slip only displays minimal information, making it difficult to express your shop's unique identity.
This article explains in detail how to view the standard Shopify packing slip and the benefits of customizing it. It also introduces both a beginner-friendly, no-code customization method using apps and an advanced customization method using code.
Issuing a Packing Slip Is Not Legally Required for EC Sites
For EC sites, issuing receipts or packing slips is not a legal requirement. However, as part of customer support, many shops do provide one when a customer requests it.
How to View the Standard Shopify Packing Slip
When a Shopify shop receives an order, a packing slip for that order is automatically created. The packing slip contains information communicated to the customer, including details of the purchased products and payment.
You can check the standard Shopify packing slip from the admin. Here, we'll walk through the steps to view it.
Steps to View the Packing Slip
(1) Log in to the Shopify Admin
Log in to the Shopify admin and go to the Orders section. Here, all order information is displayed in a list, and you can check the details of each order.
(2) Open the Order Details Page
Select the target order from the order list to go to its details page. Here you can see the order contents, customer information, shipping address, and more.
(3) View and Print the Packing Slip
On the order details page, there is an option to display the packing slip. By selecting "Print > Print packing slip," you can output the packing slip to provide to the customer.
Shopify's standard packing slip has a simple design that reflects basic information. Use it as a base to create your own customized packing slip that matches your shop.
Benefits of Customizing Your Shopify Packing Slip
Shopify's default packing slip includes the minimum necessary information, but some shops choose to customize it. Here, we'll explain the specific benefits of customizing your packing slip.
Strengthening Your Brand Image
Adding a logo or your brand colors to the packing slip helps convey your brand image to customers. By giving customers a sense of consistency from your shop's design to your products and packing slip, you can increase their impression of and trust in your brand, which may lead to them becoming loyal fans.
Building an Ongoing Connection with Customers
The packing slip can also be a tool for communicating with customers after their purchase.
By making good use of your packing slip, you can maintain a connection between your shop and customers even after a purchase. For example, adding product recommendations based on purchase history, or a coupon for the next purchase, can keep customers continuously engaged with your shop.
Especially in online shopping, where there's no face-to-face interaction, this kind of attention to detail can help turn customers into loyal fans.
Improving Operational Efficiency
The packing slip is also related to improving the efficiency of shipping operations. For example, arranging customer notes, shipping information, and order numbers on the packing slip in an easy-to-read way can help shorten the time needed for packing and shipping tasks.
Additionally, organizing and displaying product information reduces the workload of staff checks and can help reduce shipping-related errors.
[No Code Required] Customizing Your Shopify Packing Slip with an App
With Shopify, you can use an app to customize your packing slip. Here, we'll introduce apps that let you customize your packing slip without any coding knowledge.
Order Printer: PDF Invoice App
Image source: Order Printer: PDF Invoice App
"Order Printer: PDF Invoice App" lets you create packing slips and receipts in PDF format.
You can customize it visually from the app's admin screen without changing any code. Plans range from free up to $69.99 per month, and even the free plan offers plenty of functionality. You can add your logo and shop name, and change the layout to create a packing slip that matches your shop's brand image.
Another notable feature is that you can also finely configure the information listed on the packing slip. (Information as of October 2024)
Image source: Order Printer: PDF Invoice App | Template selection screen
Image source: Order Printer: PDF Invoice App | Display item selection screen
Mixlogue Quick Order Printer
Image source: Mixlogue Quick Order Printer
"Mixlogue Quick Order Printer" is a document-issuing app aimed at the Japanese domestic market. It lets you create tax-compliant packing slips and receipts.
It's packed with features tailored to the Japanese market, offering flexible customization such as displaying consumption tax and shipping fees. The app costs $9 per month to use.
(As of October 2024)
The blog article below explains the features, benefits, and usage of Mixlogue Quick Order Printer in detail. Please use it as a reference.
Image source: Quick Order Printer | Template selection screen
Image source: Quick Order Printer | Display item selection screen
[Requires Code Changes] Customizing Your Shopify Packing Slip with Code
If you want to customize your packing slip to be truly unique to your shop, you'll need to make changes to Liquid, CSS, and so on. Here, we'll introduce the basic customization methods.
You can access the packing slip customization screen by going to "Settings > Shipping and delivery," then clicking "Packing slip template" in the Packing slips section.
Basic Customization of Product Information and Price Display
To freely customize the information displayed on your packing slip, you'll need to modify Liquid, Shopify's proprietary code, and use CSS. For example, Liquid is required to display things like the size and quantity of purchased products, price, and discount amount. Here, we'll introduce the Liquid variables commonly used for customization.
| Displayed Item | Liquid |
|---|---|
| Order number | {{ order.name }} |
| Customer name | {{ customer.name }} |
| Customer's email address | {{ customer.email }} |
| Order date | {{ order.created_at }} |
| Product name | {{ line_item.title }} |
| Product quantity | {{ line_item.quantity }} |
| Product price | {{ line_item.price }} |
| Total price | {{ order.total_price }} |
| Shipping fee | {{ shipping_line.price }} |
| Payment method | {{order.payment_gateway_names }} |
If you'd like to learn about other variables, please refer to Shopify's official object reference site.
Once you've used Liquid to display the key information, fine-tune the layout with CSS to provide customers with an easy-to-read packing slip.
How to Add Your Logo
Simply adding a logo to your packing slip can completely change its impression. Strengthen the visual impression and help customers remember your shop. Here, we'll introduce the steps for adding your shop's logo.
- Upload your logo image to "Content > Files" in the Shopify admin and get the image's URL.
- From the admin, go to "Settings > Shipping and delivery."
- Click "Edit" in the Packing slips section.
- Insert the following code where you want the logo to appear.
<img src="URL of your logo image" style="width: 100px; height: 100px;">
※Please adjust the height and width of the image to match the size of your shop's logo.
Strengthen Your Brand with a Customized Packing Slip
The packing slip on an EC site is not the same as a receipt from a supermarket or convenience store. It's more than just a record of a transaction — it's an important tool for deepening your brand's impression and trust, and for building an ongoing relationship with your customers.
Every shop has its own message it wants to convey to customers and its own initiatives it wants to pursue. Please use the customization methods introduced in this article as a reference to create an original packing slip that's uniquely yours.
