[Resolved] Notice of a Malfunction in RuffRuff 予約販売

Thank you for always using RuffRuff 予約販売.

We are writing to inform you that a malfunction occurred that prevented the app from operating normally. Everything has now been fully resolved.

We sincerely apologize for the inconvenience this has caused our customers.

Details of the malfunctions that occurred

Issue 1: The "PreOrder" tag was not applied to some pre-orders

Occurrence time

Around 21:00 on October 12, 2025 - around 17:00 on October 13

Response status

✅ The system has been restored

✅ Tagging has already been completed for pre-orders placed during the affected period

What we would like customers to check

If you had any orders during the affected period, please check the following just to be safe.

1. How to check tags
   • Open "Orders" or each "Order details" page in the Shopify admin
   • Check whether the "PreOrder" tag has been applied to the pre-order
2. What to do if the tag has not been applied
   • Please apply the tag manually if needed
   • Or contact us via the contact form

Information needed when contacting us

• Store ID
• Order ID of the relevant order
• Order date and time

Issue 2: The layout of pre-order products was broken

Occurrence time

Around 17:00 - 17:30 on October 13, 2025

Response status

✅ The system has been restored

What we would like customers to check

If you had orders during this time frame, the following unintended orders may have occurred.

Unintended orders

• A pre-order product was ordered as a regular product
• A product that should not have been available for sale was ordered

How to check and respond

1. Check the order details
   • Open "Orders" or each "Order details" page in the Shopify admin
   • Check the orders placed during the affected time frame
2. If there was an issue

• • If a pre-order product was ordered as a regular product
    → Please manually apply the "PreOrder" tag
  • If a product that should not have been available for sale was ordered
    → Please explain the situation to the customer and take appropriate action, such as canceling the order

Prevention of recurrence

We will thoroughly investigate the cause of this malfunction and take measures to prevent it from happening again.

Thank you for your continued support of RuffRuff 予約販売.

Contact

RuffRuff Contact Form

Please feel free to contact us if you have any questions.